We are a Chesterfield based company that specialises in repairing, servicing and supporting office printers.
We were established in 1992, and were one of the first companies in the UK to enter the printer support and printer cartridge recycling industry.
We have just completed another successful year largely put down to increased local marketing, resulting in increased local business.
We understand the importance of continued performance from your printers, and we are committed to providing the highest quality of service to all of our clients.
By implementing our extensive experience we are able to build excellent relationships with all of our clients.
With customer satisfaction being the overriding factor, we work hard to maintain the highest level of product and service quality enabling us to support printers for many local companies and organisations.
The receipt of regular repeat business confirms that we don't only "Say what we do", we actually "Do what we say".
Our friendly printer engineers have as many as 18 years individual experience, and carry out repair procedures for the majority of our client base.
Our 'Ad Hoc' procedure is tried, tested and proven to work, and is a cost effective option to replacing a failing printer.
Our experienced production team of 20 years manufacture a proven high quality printer cartridge which at least equals the performance of an original cartridge.
Our clients immediately reduce their office printing costs by up to 70% when using our printer cartridges.
Our extensive experience within the printer support industry enables us to tailor our support to individual clients and in doing so we have built exceptional relationships with our vast client base.
Our unique annual support programs include our Routine Preventative Maintenance Scheme, Maintenance/Support Agreements from as little as £25.00 per year and our 'PrintProgram' which includes all printer cartridges and maintenance including all parts and labour.
All of our product and service are fully guaranteed for 12 months.
In the case of a printer or printer cartridge failing due to product or services supplied by ourselves, our own engineers will conduct a priority visit to correct the failure at no cost to the client.
Laser Friend Head Office, Units 14 & 15 Station Lane Industrial Estate, Station Lane, Old Whittington, Chesterfield, Derbyshire, S41 9QX